Privacy Notice for Townsgate Servicing Consumer Who Are California Residents
How to Submit Your Request If You are a Resident of California
To submit a request to know, access, delete, or correct your information, call us toll-free at (844) 583-2800.
This California Consumer Privacy Act of 2018 (“CCPA”) Notice at Collection provides California residents with the categories of personal information to be collected, the purposes for which the personal information is collected or used, and whether that information is sold or shared.
Information Townsgate May Collect
| Category | Examples | Collected Within the Previous 12 Months |
|---|---|---|
| Identifiers | A real name, alias, mailing address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number or state identification card number, date of birth, passport number, or other similar identifiers. | Yes |
| Any categories of personal information described in the California Customer Records Act (Cal. Civ. Code section 1798.80(e)) | A name, signature, social security number, address, telephone number, passport number, driver’s license or state identification card number, education, employment, employment history, criminal history, credit history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. | Yes |
| Characteristics of protected classifications under California or federal law | Race, color, age (40 and older), national origin, ancestry, citizenship, mental or physical disability, sex/gender (includes pregnancy, sexual orientation, gender identity and gender expression), military or veteran status, marital status, primary language, immigration status, protected medical leaves. | Yes |
| Commercial Information | Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | Yes |
| Biometric information | Physiological, biological or behavioral characteristics that can be used to establish individual identity, such as a fingerprint. | No |
| Internet or other electronic network activity | Browsing history, search history, and information regarding interaction with an Internet Web site, application, or advertisement. | No |
| Geolocation data | Physical location or movements. | No |
| Sensory data | Audio, electronic, visual, or similar information, such as call and video recordings. | Yes |
| Professional or employment-related information | Current or past employment history. | Yes |
| Inferences drawn from any personal information | A profile reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | Yes |
| Non-public education information, per the Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, 34 C.F.R. Part 99) | Education records that are directly related to a student and maintained by an educational agency or institution or by a party acting for the agency or institution, such as transcripts, graduation information, degree, licenses or certifications. | Yes |
| Sensitive Personal Information | Personal information that reveals a consumer’s social security, driver’s license, state identification card, or passport number. A consumer’s account log-in, financial account, debit card, or credit card in combination with any required security or access code, password, or credentials allowing access to an account. A consumer’s precise geolocation, racial or ethnic origin, citizenship or immigration status, religious or philosophical beliefs, or union membership. The contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication. A consumer’s genetic data. The processing of biometric information for the purpose of uniquely identifying a consumer. | Yes |
Purpose For Collecting and Using Personal Information
- Originating your loan
- Servicing your loan
- Marketing
- Analytics
- Establish and maintain relationships with brokers or other third parties to originate loans
Sensitive Personal Information
Townsgate only uses or discloses sensitive personal information for the following purposes:
- Originate or service a loan;
- Detect security incidents that compromise the availability, authenticity, integrity, and confidentiality of stored or transmitted personal information;
- Resist malicious, deceptive, fraudulent, or illegal actions directed at Townsgate to prosecute those responsible for those actions; or
- Ensure the physical safety of natural persons.
Sale or Sharing of Personal Information
Townsgate does not sell personal information.
In the preceding 12 months, Townsgate has shared identifiers and internet or other electronic network activity with online analytics third parties for marketing purposes.
Retention Criteria
The length of time that Townsgate intends to retain each category of personal information depends on (i) applicable legal and regulatory requirements (ii) whether Townsgate needs to retain the information for a business purpose(s) and/or (iii) whether you exercised your right, subject to certain exceptions, to request deletion of your information.
Contact Information
If you have any questions or concerns about Townsgate's privacy policies and practices, you may contact Townsgate using the information below.
Corporate PrivacyPO Box 788
Moorpark, CA 93020-9903
P: (844) 583-2800
A link to Townsgate’s consumer privacy policies may be found at townsgateservicing.com/privacy
This privacy policy was last updated on April 16, 2025, and is subject to change.
Rev. 04/2025